For IT support companies

Support, sales and contracts in one place.

For small IT support companies and MSPs: every request answered, every contract renewed, every project delivered.

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Sound familiar?

Support never stops. Sales does.

Requests in personal inboxes

Clients email whoever they know, and it waits when that person’s off.

Logins in a spreadsheet

The team’s service logins shared in a document everyone can see.

Contracts that lapse

Monthly support agreements and renewals tracked nowhere.

Support

One inbox for every request.

Client emails, forms and chat land in a shared inbox with a reply-by time and an owner. An AI agent can flag requests left open too long.

  • Every request on the client’s record
  • Saved replies and AI-drafted replies
  • Nothing lost when someone’s off
Logins

Your team’s logins, locked down.

The Passwords app shares your services’ logins by team, encrypted, opened with an authenticator app code, and logs every look.

  • Shared by team or person
  • Auto-locks after 15 minutes
  • Every view and copy logged
Contracts and projects

Recurring revenue, visible.

Monthly support contracts are tracked as recurring income, projects move across boards, and invoices sync to Xero.

  • What your contracts are worth a year
  • Project boards with time tracking
  • Contracts signed online

Questions,
answered.

Anything else, ask, a real person replies.

Is it a full helpdesk or RMM?

No. Doodali isn’t remote monitoring or a full ticketing system with SLAs. It suits smaller support teams who want requests, clients, contracts and projects in one place.

Should I keep client passwords in the Passwords app?

It’s built for your team’s own logins to services. For clients’ critical credentials, a dedicated password manager built for that is still the safer choice.

How much does it cost?

£19.99 a month plus VAT, with unlimited users, so a team of fifteen engineers costs the same as a team of one. Every feature is included, and there’s a 14-day free trial with no card needed.

Can I use my own AI?

Yes. Connect Claude or ChatGPT to Doodali and ask about your clients, contracts and inbox in plain English.

Support, sales and contracts, sorted.

Bring one business across and see how it feels. If it isn’t better than what you have now, nothing’s lost.

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